Help from our experts, whenever you want it

You can get in contact with our technical support and product support experts quickly and easily through our Service Desk. We deliberately keep our service accessible and personal.

Support at every level

We offer various SLA levels for robust management of your SAP environment. An SLA comprises all the agreements about licences, maintenance and support. The SLA also entitles you to high-quality support from SAP and Kofax experts for solving incidents, implementing changes and standby service.

Service Window

On working days, the Service Desk is available from 08:30 to 17:00 for handling incidents that are reported by the customer’s contact person through the Service Desk. After 17:00, handling will continue on the next working day.

Incidents

Incidents are reported and prioritized through a ticketing system. Depending on the priority level and the response time agreed, we work on the solution or continue ongoing work.

Standby services

Our standby service means that Connect Solutions experts are available on call for support outside of the regular Service Window business hours, for example when going live or when major changes to your IT are being implemented.

If you would like to know more about our SLAs…

…please contact us to exchange ideas with one of our consultants without obligation.

 

´The golden rule for every business man is this: Put yourself in your customer´s place.´

Dr. Orison Swett Marden, American inspirational author